Thank you for choosing Pour Man's Platter for your charcuterie board and platter experience! Before placing your order, please review the following important information:
- Custom Orders & Allergies: We make every effort to accommodate special requests, including dietary restrictions and allergies. However, all products are prepared in a shared kitchen, and cross-contamination may occur. We cannot guarantee the complete absence of allergens. Customers with severe allergies should exercise caution when ordering.
- Order Accuracy & Modifications: While we strive to fulfill all orders exactly as requested, please note that due to seasonal availability and product fluctuations, substitutions may be made. If you have any specific ingredient preferences or concerns, please contact us before placing your order to ensure we can accommodate your needs.
- Product Availability: All items are subject to availability. In the event that a requested item is unavailable, we reserve the right to substitute with an equivalent product of equal or greater value. We will notify you of any changes to your order as soon as possible.
- Delivery & Pickup: Delivery and pickup times are estimated and may vary due to factors like weather, traffic, or other unforeseen circumstances. Please ensure that someone is available to receive your order at the designated time. [Your Business Name] is not responsible for any products that are not picked up or delivered on time.
- Refund & Cancellation Policy: The deposit fee is non-refundable. However, if you need to cancel or reschedule your order, the deposit can be applied to a future order if rescheduled within 30 days of the original date. Cancellations or changes must be made at least 48 hours in advance. Unfortunately, we are unable to offer refunds or transfers within 48 hours of the scheduled date.
- Freshness & Handling: Our charcuterie boards and platters are made fresh to order. For optimal freshness, we recommend enjoying them within 4-6 hours of delivery or pickup. Any leftover items should be stored properly in a cool environment. We are not responsible for products that are left out too long or improperly stored.
- Photography & Representation: The images displayed on our website are for illustrative purposes only. While we do our best to ensure that our photos accurately represent the products, variations in color, design, and ingredient composition may occur due to seasonal availability and other factors.
By placing an order with us, you agree to the terms outlined in this disclaimer. If you have any questions or need assistance, please feel free to contact us.
Thank you for your understanding and support!